Frequently Asked Questions
Conscious Collection
HOW DOES HANDMADE-TO-ORDER WORK?
Once your purchase is completed, we will have approx. 4 workdays to make it and send it your way. During that process you will be kept up to date about the status of your order.
HOW DO I KNOW WHAT SIZE TO ORDER?
At every product page there is a specification showing the measurements of the garments so you can decide what size and fit you desire.
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WHAT CURRENCY WILL I SEE MY ORDER?
The prices will be shown in € since we are a Dutch brand.
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WHAT IS THE STATUS OF MY ORDER?
Once your order has been shipped, you will receive an email with the tracking code to follow your package.
IS IT POSSIBLE TO CHANGE OR CANCEL MY ORDER?
Please contact us right away at
info@brii-studio.com . If production hasn't started yet there is still a chance we can help you. If production did start, it unfortunately won't be possible.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
After your order is completed, we will have 4 workdays to make it and send it to you. You will receive a shipping conformation with a tracking code.
HOW MUCH WILL SHIPPING COST?
Shipping costs will be calculated at the checkout depending on your shipping address.
WHERE DO YOU SHIP FROM?
As everything is made in our studio in The Netherlands, we also ship from there.
CAN I CHANGE MY SHIPPING ADDRESS?
Please contact us right away at info@brii-studio.com . If your order hasn't shipped yet, it might be possible.
WHAT IS YOUR CURRENT RETURN POLICY?
A return can be requested except for our facemasks and earrings for hygienic reasons. Refunds are not possible due the fact that we are a small slow-fashion brand. Only exchange for product of equal value can be chosen.
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If you would like to request a return, please email us: info@brii-studio.com
It will have to be returned within 14 days of receiving your order. Returns must be unused, with tags and, preferably, in original packaging for sustainable reasons. As soon as the return is received and approved, we will send you a couponcode with the matching amount for you to use on the website.
Please make sure you will receive a tracking code from the chosen company. We cannot exchange your items if the order isn't received at the office.
CAN I EXCHANGE MY ORDER FOR A DIFFERENT SIZE?
Since everything is handmade-to-order, you will have to return your current order and place a new order.
DO YOU REFUND RETURN SHIPPING COSTS?
We don’t return shipping cost of return packages.
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Custom Collection
HOW DOES A CUSTOM ORDER WORK?
The process begins with an initial meeting where we’ll discuss your custom design, establish a deadline, and take your measurements. After this, we’ll create a sample to ensure the fit is perfect.
In a second meeting, we’ll have you try on the sample, and make any necessary adjustments. Once we have the final fit, we will begin making the final garment(s).
When your order is complete, you can pick it up from our studio (our preferred method), or we can arrange shipping to you.
Additional fittings can be scheduled if needed.
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WHAT IS THE PAYMENT PROCESS?
After the first meeting, you’ll receive an offer. Once you approve the offer, we’ll issue an invoice for a 50% pre-payment of the total price.
When your order is finished, the remaining balance will be invoiced. Once the final payment is received, your garment will be ready for pickup or shipping.
Please note: All invoices are in euros (€), as we are a Dutch brand.
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WHAT ARE THE PAYMENTS OPTIONS?
Payments can be made through
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Ideal
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Debit/Credit cards
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Apple Pay
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Google Pay
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​Invoice
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WHAT IS THE STATUS OF MY ORDER?
If you’d like an update on your order at any point during the process, simply send us an email and we’ll provide you with the latest information.
IS IT POSSIBLE TO CHANGE OR CANCEL MY ORDER?
Once production of the final garment(s) has begun, the order cannot be canceled or altered. If you cancel before final production starts, any payments made will not be refunded.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE FINISHED?
The timeline for your order will be discussed during the initial meeting, as it varies depending on the specifics of each order.
WHERE DO YOU SHIP FROM?
As everything is made in our studio in The Netherlands, we also ship from there.
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