Frequently Asked Questions
HOW DOES A CUSTOM ORDER WORK?
The process begins with an initial meeting where we’ll discuss your custom design, establish a deadline, and take your measurements. After this, we’ll create a sample to ensure the fit is perfect.
In a second meeting, we’ll have you try on the sample, and make any necessary adjustments. Once we have the final fit, we will begin making the final garment(s).
When your order is complete, you can pick it up from our studio (our preferred method), or we can arrange shipping to you.
Additional fittings can be scheduled if needed.
WHAT IS THE PAYMENT PROCESS?
After the first meeting, you’ll receive an offer. Once you approve the offer, we’ll issue an invoice for a 50% pre-payment of the total price.
When your order is finished, the remaining balance will be invoiced. Once the final payment is received, your garment will be ready for pickup or shipping.
Please note: All invoices are in euros (€), as we are a Dutch brand.
WHAT ARE THE PAYMENTS OPTIONS?
Payments are made through Invoice
WHAT IS THE STATUS OF MY ORDER?
If you’d like an update on your order at any point during the process, simply send us an email and we’ll provide you with the latest information.
IS IT POSSIBLE TO CHANGE OR CANCEL MY ORDER?
Once production of the final garment(s) has begun, the order cannot be canceled or altered. If you cancel before final production starts, any payments made will not be refunded.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE FINISHED?
The timeline for your order will be discussed during the initial meeting, as it varies depending on the specifics of each order.
WHERE DO YOU SHIP FROM?
As everything is made in our studio in The Netherlands, we also ship from there.
RETURNS
Returns are not possible since everything is handmade to your specified design and size.